Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you store credit or an exchange.
To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being exchanged. Customized items, anything purchased that was made specifically for you. We also do not accept products that are intimate or sanitary goods, head scarfs, or du-rags.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Store Credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your item.
If you are approved, then your store credit will be processed, and a store credit will be emailed to you or credited to your account.
Late or missing credit (if applicable)
If you haven’t received Store credit yet, first check your e-mail. If you don't see an email from us check your spam.
If you’ve done all of this and you still have not received your store credit, please contact us at il_life@imperiallegacyclothing.com.
Sale items (if applicable)
Only regular priced items will recieve store credit, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at il_life@imperiallegacyclothing.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send Store credit to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: P.O. Box El Paso TX 79934, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you store credit or an exchange.
To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being exchanged. Customized items, anything purchased that was made specifically for you. We also do not accept products that are intimate or sanitary goods, head scarfs, or du-rags.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Store Credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your item.
If you are approved, then your store credit will be processed, and a store credit will be emailed to you or credited to your account.
Late or missing credit (if applicable)
If you haven’t received Store credit yet, first check your e-mail. If you don't see an email from us check your spam.
If you’ve done all of this and you still have not received your store credit, please contact us at il_life@imperiallegacyclothing.com.
Sale items (if applicable)
Only regular priced items will recieve store credit, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at il_life@imperiallegacyclothing.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send Store credit to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: P.O. Box El Paso TX 79934, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.